Ideas? We have the "Avast for Business - Premium Endpoint Security" product that is cloud based. I added that in, but it still will not function with the firewall enabled. I went into the cloud console and didn't see anything out of the ordinary, with the exception that there were no entries for FTP in the "Advanced Packet Rules" tab. This also affects using the built-in " ftp://address" access in Windows 10 (1709).ĭid anything change to impact this? I can't even find the firewall logs anymore (which I used to diagnose other firewall related issues a couple months ago) within the client. If I disable the firewall component in Avast, the FTP connections go right through without issue, as they had earlier in the day. Response: 150 Opening BINARY mode data connection for /bin/ls.Įrror: Connection timed out after 20 seconds of inactivityĮrror: Failed to retrieve directory listing Status: Server does not support non-ASCII characters. Status: Insecure server, it does not support FTP over TLS. Status: Connection established, waiting for welcome message. Later on in the day, I tried (I use Filezilla) and when trying to connect to either of them, it gives me the following message. In cPanel for FTP servers like PureFTP, follow the below steps.Ģ.Yesterday morning (November 16th), I was able to FTP into the two external sites that we use for hosting without issue. I get this error: 'Failed to retrieve directory listing'. In most of the cases “FTP cannot retrieve directory listing” error occurs when passive port range is not mentioned FTP server configuration. I have set up an FTP Publishing Service on Windows Server 2008, but I cannot connect to it using FileZilla. Click on Connection -> FTP -> Passive Mode: Select Fall Back to Active Mode.Click on Connection -> FTP -> Active Mode: Choose “Ask your operating system for the external IP address”.Next, click on Connection -> FTP: Select Active.I had created exceptions within it for the FileZilla application, but it didnt clear the passive. Open Filezilla, click on Edit -> Settings. Check that Windows Firewall isnt blocking ports 50001-50005.But sometimes you may get an error such as “FTP can’t retrieve directory listing” in passive mode, then follow the below steps to resolve the error:
FTP clients like FileZilla, CuteFTP, etc. Problem with Passive modeįTP works in both active and passive mode. In case you are still getting the error, disable your firewall then try once more! 2. Make the Encryption to “Only use plain FTP”. If the site or server you want to connect to isn’t already mentioned in site manager, add it.ī. Go to FileZilla, click on “File” menu and select “Site Manager”.Ģ. This error occurs when encryption is set to “Use explicit FTP over TLS if available” in FTP client settings.Ĭheck the steps below to fix the problem:ġ. Error : Failed to retrieve directory listing
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